Just Laptop aapki privacy ka samman karta hai. Ye policy batati hai ki hum kaunsi jankari lete hain, kyun lete hain, aur uska kya karte hain. Ye Digital Personal Data Protection Act, 2023 ke anuroop taiyar ki gayi hai.

1. Hum Kaunsi Jankari Lete Hain

1.1 Aapke Dwara Di Gayi Jankari

Data	Kab Liya Jata Hai	Kyun
Naam	Order, warranty, buyback	Invoice aur warranty record
Phone / WhatsApp number	Enquiry aur order	Communication aur order updates
Delivery address	Online order	Shipping
Email	Optional	Invoice bhejna
Device photos aur details	Buyback / exchange	Valuation
ID proof	Buyback ke samay	Ownership verification aur kanooni anupalan
GST number	Business purchase	GST invoice

1.2 Apne Aap Ekattr Hone Wala Data

Website par aane par, standard analytics ke through ye jankari milti hai: browser type, device type, approximate location (city level), visit kiye gaye pages, aur referral source. Ye data aggregate hota hai aur isse kisi vyakti ki pehchan nahi hoti.

2. Hum Kya Nahi Lete

• Card ya banking details — hamari website par koi online payment gateway nahi hai. Payment seedhe UPI, bank transfer, ya store par hota hai. Card details hamare paas kabhi nahi aati
• Aadhaar number, PAN, ya koi biometric data — jab tak kanoonan zaroori na ho
• Aapke device par maujood personal files

3. Data Ka Istemal Kaise Hota Hai

• Order process karna aur delivery karana
• Warranty record maintain karna aur claims handle karna
• Enquiry aur support ka jawab dena
• Buyback devices ki valuation
• GST aur accounting ke kanooni requirements poore karna
• Website aur service behtar banana

Hum aapka data kisi ko bechte nahi hain, na hi advertising ke liye kisi third party ko dete hain.

4. Data Kisike Saath Share Hota Hai

Aapka data sirf in sthitiyon mein share hota hai, aur utna hi jitna zaroori ho:

• Courier partners — Blue Dart, DTDC, India Post — sirf naam, address aur phone, delivery ke liye
• Payment platforms — UPI aur banking transactions unke apne privacy terms se sanchalit hote hain
• EMI financing partners — sirf tab jab aap EMI chunte hain, aur aapki sehmati se
• Kanooni adhikari — jab kanoon, adalat ya vaidh sarkari aadesh ke tehat zaroori ho

5. WhatsApp Communication

Hamara adhikansh customer communication WhatsApp par hota hai. WhatsApp par bheji gayi chat, photos aur documents WhatsApp ki apni encryption aur privacy policy ke tehat aate hain, jo Meta Platforms dwara sanchalit hai.

WhatsApp par baat shuru karke aap sehmat hote hain ki hum usi channel par jawab denge. Order-related chats warranty period tak record ke liye rakhi ja sakti hain.

Hum aapko marketing ya promotional messages nahi bhejte jab tak aap khud na kahein.

6. Cookies aur Analytics

Hamari website Google Analytics ka istemal karti hai taaki pata chale ki visitors site ka istemal kaise karte hain. Iske liye cookies use hoti hain.

Google Analytics dwara ekattr data aggregate aur anonymous hota hai. Hum iska istemal individual visitors ko pehchanne ke liye nahi karte.

Aap apne browser settings se cookies band kar sakte hain. Isse website ke kuch hisse theek se kaam nahi kar sakte.

Google kaise data handle karta hai, iske liye dekhein: Google Privacy Policy

7. Aapke Device Ka Data — Buyback aur Repair

Buyback ya exchange mein liye gaye devices ka storage humare paas aane ke baad hamare standard process mein format kiya jata hai. Lekin hum ye guarantee nahi de sakte ki forensic tareeke se purana data recover nahi kiya ja sakta.

Repair ke liye diye gaye devices ka data hum jaanbujh kar nahi dekhte, na copy karte hain. Phir bhi, service se pehle apna backup lena aur sensitive data hatana aapki zimmedari hai.

8. Data Kitne Samay Rakha Jata Hai

Data	Retention Period
Invoice aur GST record	8 saal (kanoonan zaroori)
Warranty record	Warranty samapt hone ke 1 saal baad tak
Buyback ID proof	Transaction ke 3 saal baad tak
WhatsApp chats	Warranty period tak
Website analytics	26 mahine (Google Analytics default)

9. Data Suraksha

Hum aapke data ko surakshit rakhne ke liye uchit vyavaharik kadam uthate hain — physical record locked rehte hain, digital record password-protected devices par rehte hain, aur access sirf authorized staff tak seemit hai.

Phir bhi, internet par koi bhi transmission ya storage 100% surakshit nahi hota. Hum uchit suraksha ka vaada karte hain, par absolute suraksha ki guarantee nahi de sakte.

10. Aapke Adhikar

Digital Personal Data Protection Act, 2023 ke tehat aapke ye adhikar hain:

• Access — poochhna ki aapka kya data hamare paas hai
• Correction — galat ya adhoori jankari theek karwana
• Erasure — data hatane ka anurodh, jahan kanooni retention lagu na ho
• Withdraw consent — apni sehmati wapas lena
• Grievance redressal — shikayat darj karana

Apne adhikar ka istemal karne ke liye info@justlaptop.in par likhein ya +91 74007 21919 par call karein. Hum 30 din ke andar jawab denge.

11. Bachchon Ka Data

Hamari services 18 saal se kam umar ke bachchon ke liye nahi hain. Hum jaanbujh kar bachchon ka personal data ekattr nahi karte. Agar aisa koi data galti se mil gaya ho toh humein soochit karein, hum use hata denge.

12. Third-Party Links

Hamari website par doosri websites ke link ho sakte hain, jaise Google Maps ya Instagram. Un websites ki apni privacy policies hain, jinke liye hum zimmedar nahi hain.

13. Is Policy Mein Badlav

Ye policy samay-samay par update ho sakti hai. Naye version ki "Last updated" date upar dikhayi jayegi. Mahatvapurn badlav hone par hum website par notice denge.

14. Grievance Officer

Data privacy se judi kisi bhi shikayat ke liye sampark karein:

Devram Gour
Proprietor, Just Laptop - Refurbished Laptop Store
M-034, Yaswant Plaza, Opposite Railway Station
Indore, Madhya Pradesh 452001

Email: info@justlaptop.in
Phone: +91 74007 21919
Response time: 30 din ke andar